Legal
Terms of Service
The ground rules for using our support desk — what we do, what we cannot do, and what we expect from you.
Acceptance of these terms
By submitting a request, calling, emailing or otherwise using AgodaHelpCare, you agree to these terms. If you do not agree, please do not use the service.
Trademarks
AgodaHelpCare is a customer assistance service. Trademarks referenced remain the property of their owners and are used only for descriptive purposes.
Scope of service
We provide guidance, case preparation, structured escalation and follow-up. We do not control reservations systems, refunds, payment processing or property decisions.
Outcomes therefore cannot be guaranteed. Timeframes quoted on this site are averages, not commitments.
Your responsibilities
Provide accurate, complete information and only submit documents you are entitled to share. Do not submit other people's data without their permission.
Keep your case reference confidential — it is part of how we verify a case belongs to you.
Acceptable use
Do not use the service to submit unlawful, abusive, fraudulent or automated content, to probe or overload our systems, or to upload malware.
We apply rate limits, duplicate detection and spam protection, and may decline or close requests that breach these rules.
Fees
Submitting a request, tracking it and speaking with an agent are free. We will never request payment details, full card numbers or passwords.
Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for losses arising from decisions made by accommodation providers, booking platforms, banks or card issuers.
Changes and contact
We may update these terms; the date above shows the latest revision. Questions can be sent to agodahelpcare@outook.com.
Questions about this policy? Contact our team.